What virtualization technology do you use?

We use KVM Virtualization exclusively.

What hardware do you use for your hypervisors?

The hypervisors are powered by Supermicro and HP Enterprise servers and Intel Xeon E5 CPU Series, LSI and HP Hardware RAID Arrays, and all Solid State Drives.

What virtualization orchestration software do you use?

We use OnApp as our exclusive Virtualization Orchestration software.

Do you use SATA or SSD Storage?

All our hypervisors run 100% SSD Storage Arrays.

Do you use RAID?

Yes, we use hardware RAID 5 and 10 Arrays.

Are the CPU Cores Shared or Dedicated?

All CPU Cores are shared.

In what locations do you offer your VPS product?

We offer VPS in New Jersey, Virginia, Texas, and the U.K.

Will you be adding more locations?

We are always looking into adding more locations depending on our clients’ demands.

How many IPs can I have with my VPS?

You can have up to 3 IPv4 and 16 IPv6 Addresses. Additional IPv4 require justification.

Can I have a /64 IPv6 Prefix with my VPS?

Unfortunately, no. OnApp does not support that functionality.

Can I have more than 3 IPv4 Addresses with my VPS?

Unfortunately, no. 3 IPv4 Addresses is the absolute max we can offer due to global IPv4 shortage.

Can I have extra IPs for Emailing purposes?

No. Mass emailing is a violation of our ToS and AUP. If you need to build a mailing list, you should consider using a specialized service such as MailChimp or SendGrid.

Do you allow BitCoin, or any Crypto Currency Mining?

No. Crypto Currency mining is not allowed. If you want to run a Crypto Currency Miner, please consider a Dedicated Server.

Do you allow Torrents?

With the exception of BitSync for your own files or ownCloud, or legal torrents such as downloading OS images for example, Torrents are strictly prohibited.

Do you allow PLEX

PLEX Media Server is not allowed on VPS Packages. If you want to run a PLEX Media Server for your own personal use, please consider a Dedicated Server.

Do you allow VPN?

Personal VPN is allowed. Commercial VPNs are allowed with the restrictions listed here.

Do you offer Windows?

Not at this time.

Do you support nested virtualization?

No. Nested Virtualization is not allowed.

Can I bring my own cPanel, Plesk, or DirectAdmin license?

Absolutely. We however do not provide support for cPanel or Plesk if your license is purchased through a third-party vendor.

Do you offer automated backups for the VPS?

For an additional fee, yes. This can be arranged with our support team.

Do you offer DDoS Protection?

Basic DDoS protection is available by default for up to 5 Gbit – layers 1 through 5. Advanced DDoS protection is available for additional fees. Please contact our sales team for a quote.

Do you offer Reverse DNS?

Yes. You can easily setup Reverse DNS for your IPs from the DigitalFyre portal under “DNS”.

What is your uptime SLA?

Please refer to the SLA page on our website: https://www.digitalfyre.com/sla/.

Can I have an entire Hypervisor dedicated to me?

Special arrangements for that can be made under special circumstances and with a 6 or 12 months commitment.

Can I upgrade or downgrade my VPS at any time?

Yes. However, downgrades puts you at a risk of losing your data. Shrinking volumes is highly discouraged.

Do you offer annual payment option for the VPS?

At this time, only monthly billing is available. You can however add funds to your account and they will be used to pay your invoices.