When a new hosting account (Shared, Application, VPS, Dedicated) is provisioned, the login credentials are not sent to the customer via email. Instead, they can be found in the “Password Manager“.

In order to locate your hosting account’s login credentials, please log in to the DigitalFyre Client Portal, then on the left-side navigation, click on “Password Manager“, then click on “Product Passwords“. When the page loads, find the service for which you want to view the login credentials and look under the “Password” column. The password will be hidden by default, so you’ll need to click the button with icon resembling an eye to reveal it.